Authenticity & clear descriptions
We stand behind accurate descriptions and the stated materials of every piece. Raise an authenticity concern with an advisor for review and a remedy if misdescribed.
The maison · personal guidance
Our promise to you.
Clear descriptions. Considered service. Support when something needs attention. These are the proposed policies of this concept store.
Time to reconsider
Request cancellation within 24 hours, before dispatch or personalization begins. Eligible unworn pieces have a 30-day return window.
Fair pricing
Ask for a price review before purchase when an identical piece with matching specifications and terms is offered for less. An advisor confirms eligibility; matching is not automatic.
Protected delivery
Complimentary insured shipping with signature delivery. Report a missing or damaged delivery promptly so an advisor can investigate.